A WhatsApp-based microlearning model, dolutegravir, developed by Briony Chisholm, an information pharmacist formerly at UCT’s Medicines Information Centre, is emerging as an effective solution to frontline training challenges in SA’s HIV response. This follows Chrisholm’s 2022 research showing that, although most healthcare workers were aware of drug interactions, significant gaps remained in practical knowledge, especially where access to guidelines and training was limited. She developed short, 10–15 minute live WhatsApp lessons focused on one or two key clinical points, delivered repeatedly over time.
The lessons were successfully piloted in 50 Eastern Cape clinics, proving to be effective, feasible and popular, with strong uptake and reported improvements in patient care. By the end of 2025, around 2,000 healthcare workers had been reached.